Return, Refunds & Exchanges
If you are dissatisfied with any of our products, you are welcome to return them within 30 days of purchase for a full refund (less shipping costs) or we can arrange a credit for the value of the products.
We reserve the right to refuse the return if the items are returned incomplete or damaged in any way.
Except in cases where the product was shipped in our error or was considered to be faulty upon arrival, the purchaser is required to pay all costs incurred with regard to shipping the product back to Bio Veda Pty Ltd.
Please follow these steps for returns/refunds/exchanges:
1. Please contact Bio Veda and let us know about your issues concerning the order and your intent to return or exchange it. We can be contacted via email firstname.lastname@example.org or via phone 02 6684 7630.
2. Upon receiving a return confirmation number and address, please label and post back the items to us using one of the following methods: Mail, Courier or Delivery in person.
3. Once we receive the returned product, a full refund (less shipping costs) will be issued using the original tender type. Paypal refunds will be refunded back to the original Paypal account. Bank deposit payments will be paid back to bank account as soon as BSB and Account details are supplied to us. Please note that refunds can take between 5 - 10 business days to reflect in your account.