Shipping Policy

Standard Shipping Costs* - Australia Wide

Orders under 500g - $8.30
Orders over 500g and up to 5kg - $12 
If these criteria are not met, other shipping prices will show up from our courier providers.

Standard Shipping Costs* - International

International shipping costs will be calculated at checkout and don't qualify for Flat Rate shipping.

Please note: no tracking is provided with orders sent by International Economy Air. Bio Veda will not be liable to issue a refund if your order is late, is damaged or does not arrive.

You can purchase the below postage extras to protect you if your order is lost or damaged:
1. Extra Cover
2. Signature On Delivery

Find out more about extras here and contact us on bioveda@mullum.com.au if you need further support.

Express Shipping - Australia & International

Express shipping costs will be calculated at checkout and don't qualify for Flat Rate shipping.
If you require assistance with arranging express delivery, please contact bioveda@mullum.com.au

Fragile/Glass Items

Bio Veda will not be held accountable for damages or breakages if your order contains any fragile, glass items and you have chosen a satchel as your shipping option. Bio Veda will not be liable to issue a refund in these instances.

*Shirodhara Pots & Stands

Shirodhara items are excluded from standard shipping costs.

Packaging

Bio Veda uses recycled and second hand boxes for all its orders. Therefore the box your order arrives in may seem a little rough around the edges!
We hope that our customers can support this policy to be more resourceful and environmentally friendly.